For extra efficiency The BSI Companion – your AI assistant for the BSI Customer Suite
Whether it is in service, sales or marketing:
Users can simply work better and faster with the BSI Companion. Because the BSI Companion performs routine tasks at the touch of a button, obtains information in real time, offers intelligent solutions, and simplifies decisions.
Smart, secure and independent
Thanks to open source, the BSI Companion is always technically up to date and independent of any licenses and proprietary systems from external providers.
At the same time, your sensitive company data remains where it belongs: in the secure environment of the BSI Customer Suite, therefore optimally protected against cybercrime and the fraudulent use of data.
AI in Customer Service The communication aide
With the BSI Companion, you can answer customer inquiries quickly and to the point: Have your BSI Companion summarize incoming e-mails for you and examine them with tonality analysis for urgency, translate texts, and create professionally written response suggestions.
AI in Sales The information pro
The BSI Companion knows your customers and keeps track of everything for you: With a click of the mouse, you get a concise picture of the current customer situation and can optimally prepare for your next customer consulting appointment based on a clearly arranged customer history and AI-based recommendations for action.
AI in Marketing The sales expert
In marketing, the BSI Companion's AI leverages extensive customer knowledge to supply you with intelligent support for hyper-personalized campaigns. This means you can instantly deliver the most suitable services and offers on the right channel and at the right time.
Walbusch and BSI: an AI success story
«The AI-powered solution approach exceeded our expectations. With the BSI Customer Suite, we can automate resource-intensive processes and personalize the content at the same time. The results speak for themselves – consistently positive feedback from our customers.»
Smarter customer service
Supported by AI, the retailer Walbusch processes service requests and inquiries automatically, efficiently and cost-effectively.
- AI identifies customer concerns and inquiries with an accuracy of over 90%.
- Attaining a positive ROI for your AI investment takes less than one year.
- A learning process in the background ensures continuous improvement.
- The open-source data model provides transparency about the processing of customer data.
- The agnostic AI platform facilitates the easy implementation of other data models.
Even great people have bad days sometimes – the BSI Companion never does.
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