Customer service with your customers at the center of your business
With the BSI Customer Suite, you can build a customer dialogue center that ensures exceptional service experiences in banking, therefore enhancing customer loyalty sustainably. Benefit from a technically and functionally extraordinary software platform by gaining optimized sales, service, and business processes. And, of course, with support from AI for increased efficiency and significant flexibility through the no-code approach. As a result, you can change your processes easily by configuring them and tailoring them as closely as possible to your users.
Three factors for successful customer service
Efficiency
Above all, the BSI Customer Suite provides straightforward workflows in your bank’s customer service operation through guided and well-thought-out processes. It reduces the training time for new employees. Versioning can be used to keep up with KPI developments and to identify process optimizations.
Flexibility
The no-code approach lets your bank configure guided processes themselves – both in inbound and in self-service. Customers benefit from flexible service access that meets them on the best communication channel and at the ideal time – in online banking, through digital communication or by letter.
AI support
Along with automated processes, AI supports your reps by ensuring that they can spend their time efficiently working on customer inquiries: The BSI Companion summarizes written inquiries, translates texts, generates suggested responses, and ensures that relevant documents are instantly available.
Customer relationship management Less work for you and more time for your customers
For your reps to be able to process customer inquiries in the best way possible, they need to have a holistic view of their customer’s current situation: Knowing the background to a customer inquiry; researching contractual framework terms & conditions in various core systems; or composing potential responses – all this takes a lot of your reps’ time. Since the BSI Customer Suite is fully connected to core banking systems through its product interface, users will always have an up-to-date, holistic customer view in front of them, which displays all relevant customer information from the connected systems in a consolidated manner.
Industry focus Ready to use right out of the box: industry-specific and easy to customize
The industry-specific foundation provided by the Industry Cloud for Banking makes the Customer Dialogue Center ready for immediate use. This Cloud contains a wide number of sample processes and configurations for customer interactions right out of the box, ensuring an excellent industry fit and a faster time to market. Your bank will be able to configure customer journeys without any software development resources and live stream them with one click of the mouse.
Benefit from the optimization potential Integrated analytics for process optimization
The BSI Customer Suite assists many positions in your organization with the continuous optimization of service process efficiency. Through integrated, comprehensive analytics, you can directly identify the potential for improvement and implement it for a better service experience and added efficiency. And it is just as easy to implement the parameters of a service level agreement to be able to keep an eye on it at all times.
The BSI Customer Suite
Digitize the customer relationship and create unique experiences – automated, in real time, and across all touchpoints.
Your benefits
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