Customers BSI success stories

ADAC based the reorientation of the management of its 21 million members on BSI and laid the foundation for a future-capable and scalable comprehensive solution.

AMAG Automobil und Motoren AG replaced their old, isolated systems with the 360° customer management solution from BSI.

Arvato Supply Chains Solutions uses BSI CRM to digitize its processes in the customer services field.

Baloise Sachversicherung AG Deutschland uses BSI as a strategic CRM partner, for its broker relationship management and for trigger-based customer journeys.

Bank Gutmann uses BSI CRM as part of a future-oriented digitization program. The bank benefits especially from 360° customer views for customer consulting, improved processes, and tailored service experiences.

Barmenia Versicherungen use BSI’s Sales Recruitment Management solution for its smart organizational expansion and relies on BSI to incorporate more interaction during its (online) events.

BLKB, the bank of the canton of Basel-Landschaft, uses BSI as a front work place with a 360° view and for automated customer and lead management.

DB Systel leaves the looking after of its corporate customers to BSI. Deutsche Bahn Connect GmbH uses BSI for fleet vehicle management with FLEETperfect.

Degussa Bank launched its customer contact management into the omnichannel era with BSI. All digital and analogue channels flow together into the CRM solution with a 360° view.

Swiss Post has worked closely together with BSI for over 20 years: in sales, customer service, fleet management and for AI-based, self-service machines.

Stuttgarter Lebensversicherung a.G. has selected BSI BRM to continue to enhance its sales partner support.

DPD Switzerland focuses on personalization and relies on BSI CRM and BSI CX. By implementing the BSI CX digital experience solution, the company was able to develop a successful multi-channel campaign called Happy Birthday!

The Energieversorgung Mittelrhein (evm) relies on a digital marketing platform which bundles all customer-related activity and optimizes sales and service processes. This platform consists of integrated modules from both the BSI Customer Suite and the software company ePilot.

Market research, CRM and AI - GIM Suisse transfers market research segmentation to existing customers in the CRM of companies with BSI.

Gothaer Beratung- und Vertriebsservice GmbH [GoBV; Sales Consulting and Service] uses BSI to process customer inquiries and concerns faster and more proficiently, ensure exceptional call management, and support the sales activities of Gothaer’s Exclusive Sales Organization [AO; Ausschliesslichkeitsorganisation].

After a multi-phase evaluation process, Gothaer selected BSI as its CRM partner to implement a multi-channel strategy and further optimize its personalized sales consultations.

The BSI Customer Suite will handle the contact and service center's processes of the Graubündner Kantonalbank (GKB) as a “Software as a Service” (SaaS) solution, and in so doing help GKB further improve its efficiency and service quality.

As a result of implementing the BSI Customer Suite, Hanseatic Bank can now resolve customer inquiries faster and more efficiently. Additionally the bank can now engage with its customers on the right channel, at the right time and with the right message.

HDI, a subsidiary of Talanx AG, one of Europe’s largest insurance companies, uses BSI CRM for its exclusive and direct sales, for BRM and for Customer Journey Management.

The long-established Austrian insurance company Merkur unceasingly pursues its strategic goal of putting its customers ever closer to the center of its business with the BSI Customer Suite.

Migros Bank counts on the BSI Customer Suite to bring its marketing and sales closer together and develop and execute its future marketing campaigns efficiently. In addition, the Bank plans to replace its proprietary customer relationship management (CRM) system with BSI’s CRM system to give its customer reps a more user-friendly solution to work with.

System modernization with BSI Ocean: The telecommunications company M-net provides more service for existing customers as well as the basis for acquiring new customers with the CRM upgrade.

Möbel Pfister AG, the leading Swiss furniture company, uses BSI to digitize its customers’ shopping experience.

With BSI, PostFinance has implemented a multi-channel CRM to support its business and retail customers and has attained higher first contact resolution (FCR) rates with the BSI Contact Center.

BSI supports eight state banks and numerous companies of the Raiffeisen Banking Group on the path from triggers to personalization.

For digital sales optimization along with customer onboarding, ROLAND Rechtsschutz has bid farewell to its legacy system with a new and effective solution: Everything new with BSI and a modern CRM system.

Signal Iduna is reacting to constantly changing consumer habits and the associated customer service requirements by introducing the BSI Customer Suite from the software company BSI.

The world famous Confiserie Sprüngli relies on BSI for CRM and customer loyalty. They have succeeded in offering a consistent omnichannel service experience from the webshop to the café.

With the BSI Customer Suite, the capital of the canton of Aargau, Aarau, and gateB’s digital experts have jointly developed a way of successfully mastering the city’s transformation to an inclusive Smart City for all its residents.

SWICA, which has led the industry for years in customer satisfaction, chooses BSI when it comes to CRM, marketing automation and customer journey management.

BSI ensures quantifiable data and allows regular monitoring of data-driven marketing. This convinces Transgourmet's stakeholders.

Urner Kantonalbank (UKB) has selected BSI for its customer relationship management. In the future, the AI-supported BSI Customer Suite will be used to map UKB's customer contact center and core processes.

Based on the holistic 360° customer view, Visana can offer a dynamic approach, increase contact frequency and ensure a tailored consulting and sales experience.

VZ, the VermögensZentrum, uses FINMA-conforming CRM and marketing automation from BSI from the cloud, which it rolled out in an agile process.

With AI support, Handelshaus Walbusch processes service enquiries automatically, efficiently and cost-effectively.

With BSI Banking, WIR Bank uses the industry solutions of BSI CRM. These cover all areas of new customer acquisition, support for the entire customer base, and marketing.

With the BSI Customer Suite, WWK wants to streamline its systems landscape, relieve the strain on its IT by migrating to the cloud, and establish a uniform platform for all interactions with customers and sales partners.