BSI Customer Suite Delight your customers
Digitize your customer relationships and create unique experiences – automated, in real time and across all touchpoints. Get to know your customers better with the BSI Customer Suite and communicate with them at precisely the right time and with the right content. Your customers will feel understood and appreciated.
BSI provides a “Business out of the box” for your industry with instantly useable seamless processes, customer journeys, customer insights, KPIs and regulations. In addition, you gain access to a comprehensive, industry-relevant ecosystem. BSI is your “Industry Cloud.”
A company-wide solution
Get started right away with ingenious industry solutions
- Centers on banking, insurance, retail and energy & utilities;
- Encompasses industry-standard processes and customer journeys, such as onboarding for banks or loyalty management for retail;
- Cloud agnostic: Runs in the BSI Cloud, or as a multi-cloud model;
- Meets all industry-standard regulatory requirements, including data protection (DACH1);
- Be involved in the continuous development and roadmap design of industry solutions through BSI’s “be_involved” process. Benefit from the dialogue with others.
Support your customers holistically
- All products are all-in-one solutions – they are intuitive to use, with no media breaks;
- 360° view as the basis for holistic support;
- True omnichannel marketing and multi-experience;
- Intra-company collaboration, such as through Microsoft 365 integration;
- Collaboration with customers over portals and through self-service.
Get to know, win over and delight customers
- Uses internal and consolidated customer data as well as external, enriched data;
- Industry-specific data model – open, flexible and extensible;
- Highly personalized customer journeys for sales, service and marketing;
- Consultation and support made easy, regardless of the channel.
The BSI Companion – your AI assistant for the BSI Customer Suite
Whether it is in service, sales or marketing: Users can simply work better and faster with the BSI Companion. Because the BSI Companion performs routine tasks at the touch of a button, obtains information in real time, offers intelligent solutions, and simplifies decisions.
Intelligent, industry-specific expertise at the touch of a button
Turn your BSI Customer Suite into a customized business solution in no time with BSI Elements. BSI Elements puts a wealth of concentrated industry and product knowledge at your fingertips. With BSI Elements, you will get better faster and quickly turn your customer relationships into success stories.
Numbers that stand out
220million
Is the number of customer relationships that BSI transforms into sustainable success stories
100%
Customer orientation at BSI
↑30%
Increase in the cross-selling/upselling rate thanks to automation
BSI Customer Suite
Intelligence
Artificial Intelligence
Get the maximum added value from your data. With BSI AI, you gain powerful machine learning workflows for customer clustering and marketing automation.
Customer & Data Insights
Discover structures and contexts to make better decisions based on data. BSI Insight provides detailed analytics and effective visualizations.
Processes
Customer Experience
Find, win over and get to know your customers. Thanks to its trigger-based approach, BSI CX lets you respond to relevant (life) events in real time and set up personalized customer journeys.
Customer Relationship Management
With BSI CRM, you have more time for true customer proximity thanks to automated routine tasks and countless integrated aids that make your work in customer communication easier.
Customer Engagement
Impress customers in person using video consulting, create offers, and conclude contracts via electronic signature – seamlessly integrated or on a standalone basis.
Data
Enterprise Integration Platform
With BSI EIP, you have multiple interfaces and standard connectors to access your entire ecosystem and configure, monitor and evaluate your data traffic.
Customer Data Platform
With BSI CDP, gain a holistic view of your customers, dismantle data silos and ensure your data’s quality and GDPR-compliant protection.
Your next best action: BSI
Your next best step: Link your goals to BSI