Featuring: BSI Elements Real-Time Digital Customer Service
With the BSI EIP Element: DKS Syrius, your insurance company gains a configuration package that is as efficient as it is convenient and delivers definitive advantages in digital customer service.
With the BSI-developed default link to the Adcubum Syrius insurance platform, your business processes can largely be processed by black-box processing, i.e., in the background and without any manual intervention. This makes your customer reps’ day-to-day work life noticeably less stressful. And your insurance customers feel good since they receive top-notch service in real time.
What are the current challenges?
Insurance customers increasingly expect digital services that allow them to take care of their issues or requests by themselves, quickly and easily, and around the clock through e-mails, online forms, or apps. Obstacles to this are internal insurance company processes that are too complex or not automated, leading to delays and potential errors.
In addition, customers often cite a lack of transparency in their communication with insurers, while insurance customer reps lack customer summaries because they frequently have to go back and forth between different applications.
The solution? BSI Elements
Benefits for all
- The one-application approach
Customer reps no longer have to switch to an industry-specific core system and instead perform all their tasks directly in BSI. Any changes are visible in real-time in the core system.
- Fast and transparent feedback
Customers receive instant confirmation of the change they made and can track the progress transparently.
- Predictive processing
After the change has been made, your company can inform your customers of any potential ramifications, such as "next best actions" or product adjustments.
Let’s talk.
I would be happy to assist you at any time.