Featuring: BSI Elements Customer Service as a Personal Experience
The Smart Service Center use case demonstrates all the benefits the BSI Customer Suite has to offer. It is a fully integrated CRM solution that provides AI-powered premium support, which meets the highest customer expectations in retail, while saving both time and money simultaneously.
Three factors ensure delighted customers and happy customer service reps: First, the omnichannel approach, which means customers can communicate on the platform of their choice. Secondly, intelligent automation in analyzing, categorizing, and prioritizing service requests. And thirdly, smart support from the BSI Companion, the BSI Customer Suite’s AI companion.
What are the current challenges?
The increasing use of automation and AI in retail is also changing customer expectations. Customers want their contact with your service organization to be noticeably more convenient. They want requests to be processed more quickly but in a more individualized manner at the same time. And all this at a time when high competitive pressure and steadily shrinking margins define day-to-day life in the retail sector.
Therefore, the demands retail service centers must meet are enormously high: Already, they have to understand their customers’ issues or requests faster and better and offer service solutions that give customers the feeling that they are receiving outstanding service because it is personal and individualized.
The solution? BSI Elements
Benefits for all
- Efficiency
The automation of standard processes such as issue detection saves resources, facilitates quick assignments, and creates time for personal contact.
- Convenience
A customer’s individual choice of a communication channel, followed by an ad hoc video session and subsequent information by e-mail and WhatsApp convey the high degree of convenience omnichannel selling presents.
- Personalization
The personal support coupled with the BSI Companion’s support ensures an excellent service experience, as individual customer issues or requests are quickly identified and optimally resolved.
Let’s talk.
I would be happy to assist you at any time.